Privacy Policy
1. Who is responsible for your data?
Kivonexi is the online shop at kivonexi.com. The controller responsible for processing personal data through the shop is:
DropShopHouse UG (haftungsbeschränkt)
Altrottstraße 31
69190 Walldorf
Germany
Email: info@kivonexi.com
Phone: +49 1590 8005125
We take the protection of your personal information seriously. This policy explains the main types of information involved in using our website, placing an order, and contacting us.
2. Information we process
Depending on how you use the shop, the following information may be processed:
- Contact details, such as your name, email address, telephone number, and any message you send us.
- Order details, such as products purchased, quantities, order reference, billing and delivery addresses, shipping status, and payment status.
- Information needed to arrange payment, process refunds, deliver purchases, and respond to customer requests.
- Technical information sent when visiting a website, such as IP address, browser information, device information, timestamps, and basic connection or security logs.
- Cookie preferences and, where you consent to optional features, information associated with those features.
Please do not send sensitive personal information through our general contact channels unless it is genuinely necessary.
3. Why we process information and our legal bases
We process personal data only where there is an appropriate legal basis under the General Data Protection Regulation (GDPR). The main purposes are:
- Processing purchases, payments, deliveries, refunds, and customer enquiries before or during a contract (Article 6(1)(b) GDPR).
- Meeting legal duties, such as required accounting records, tax records, and consumer-law obligations (Article 6(1)(c) GDPR).
- Keeping the website secure, preventing misuse, handling disputes, and administering ordinary business operations where our legitimate interests are not overridden by your rights (Article 6(1)(f) GDPR).
- Using optional non-essential cookies, analytics, or marketing features where your consent is legally required and obtained (Article 6(1)(a) GDPR).
If we offer an email newsletter or other optional marketing, the applicable sign-up information will explain how to subscribe and unsubscribe, and we will observe the legal rules governing marketing communications.
4. Website platform and technical operation
Kivonexi is built using Wix. Providing an online shop requires technical services for hosting, page delivery, site security, shopping-cart functions, and order management. Technical and transactional information may therefore be handled by Wix and other service providers involved in operating the website, subject to the relevant data-protection arrangements.
We use information collected through ordinary website operation for purposes such as loading pages, maintaining security, and addressing technical problems.
5. Orders, payments, and delivery
When you place an order, we need the information necessary to confirm the purchase, arrange payment, and fulfil the delivery. The payment service selected during checkout may process payment or transaction information according to its own privacy information and its role in the transaction.
We may share necessary delivery information with logistics providers. If a supplier fulfils an order directly, the information required for that delivery may be shared with that supplier. We do not share more information than is reasonably needed for these purposes.
6. Cookies and similar technologies
Our shop may use cookies or similar technologies that are necessary for functions such as keeping the website working, operating a shopping cart, and maintaining security. Additional technologies for analytics, personalisation, or advertising are subject to consent where required by law.
Where consent is required, you should be able to make a choice before the relevant optional technology is used and withdraw that consent through the available consent controls. Browser settings may also allow you to block or delete cookies, although doing so can affect some site functions.
7. Who receives your information?
Personal information may be made available, where necessary, to categories of recipients such as:
- Our website and e-commerce technology provider.
- Payment providers selected or offered during checkout.
- Delivery companies or suppliers involved in fulfilling orders.
- Professional advisers, accounting service providers, or public authorities where required by law or justified for a specific purpose.
We do not treat this list as permission to use data for unrelated purposes. The precise providers involved depend on the services enabled for this shop and the choices made during checkout.
8. Transfers outside the European Economic Area
Some digital service providers may operate internationally. If a service involves transferring personal data outside the European Economic Area, the transfer must have a lawful basis and appropriate safeguards under the GDPR, where required. You can contact us to ask about international transfers relevant to your personal information and the safeguards used.
9. How long information is kept
We retain personal data only as long as needed for its purpose, including fulfilling orders, responding to queries, meeting statutory accounting or retention requirements, or establishing or defending legal claims. Different categories of information can have different retention periods. Once information is no longer needed and no legal requirement applies, it is deleted or anonymised as appropriate.
10. Your privacy rights
Subject to the conditions of applicable law, you may ask for access to your personal data, correction of inaccurate information, deletion, restriction of processing, or portability. You may object to certain processing based on legitimate interests. Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
To make a request, contact info@kivonexi.com. We may need to verify your identity before fulfilling certain requests. You also have the right to lodge a complaint with a competent data-protection supervisory authority.
11. Security
We seek to use appropriate organisational and technical measures to protect personal information against unauthorised access, loss, or misuse. No online system can be guaranteed to be completely secure.
12. Changes and questions
We may update this privacy policy when our website functions, service providers, or legal obligations change. The current version will be made available on this website. For privacy questions, contact info@kivonexi.com.