Shipping Policy

1. Shipping at Kivonexi

 

Kivonexi offers modern wall decorations and home accessories through kivonexi.com. We want you to understand the available delivery options before placing an order. This policy explains how shipping information is presented and what to do if there is a delivery concern.

 

2. Delivery destinations

 

The destinations to which we can deliver are the destinations offered in the checkout for the order concerned. If a destination cannot be selected, please contact us before purchasing to ask whether delivery is possible. We do not guarantee shipping to destinations that are not offered at checkout.

 

3. Shipping costs

 

The shipping price applicable to your order is shown during checkout before you confirm the purchase, together with any other charges that must be disclosed. Shipping prices may depend on the product and destination. We do not state a fixed shipping fee unless one is shown for the order.

 

4. Estimated delivery periods

 

Any estimated processing and delivery time applicable to a product or order is provided on the relevant product page or during checkout before you place the order. Delivery estimates are not a waiver of your statutory rights. If an issue prevents delivery as agreed, contact us for assistance.

 

5. Shipping partners and separate parcels

 

Delivery may be arranged through third-party delivery companies or fulfilment partners. If items in one order are dispatched separately, they may arrive in different parcels. Information about an individual shipment will be communicated when available.

 

6. Delivery details and missed deliveries

 

Please check that your delivery address and contact details are accurate before placing an order. If you notice an error, contact info@kivonexi.com as soon as possible. If a parcel cannot be delivered, please contact us so we can help investigate the matter with the relevant delivery provider.

 

7. Damaged, missing, or delayed orders

 

If your order arrives damaged, does not arrive, or contains the wrong item, contact us at info@kivonexi.com with the order reference and details of the problem. Where useful, you can include photographs of packaging or damage. Your legal rights are not reduced by this request.

 

8. Contact

 

For shipping questions:

Kivonexi / DropShopHouse UG (haftungsbeschränkt)

Email: info@kivonexi.com

Phone: +49 1590 8005125